Brad Cleveland
Former President and CEO, ICMI

How are things changing for Call Centre Managers?

1 min
4 videos

Steve Graff
Chief Architect of Customer Interaction Solutions, Autonomy

In the future, will everyone be looking at social media all the time?

30 seconds
5 videos

Linda Campbell
,

Is there a way of turning a Contact Centre from a cost centre to a revenue generator?

24 seconds
8 videos

Rob Wilson
Head of Sales and Service Operational Support, AVIVA

What's the best thing about being part of the Top 50?

12 seconds
5 videos

Mike Havard
Director, Semafone

How big of a problem is PCI compliance?

1 min 27 seconds
3 videos

What advice would you give to other Contact Centre Managers who want to implement a similar scheme?

30 seconds
4 videos

Tell us something about your book?

24 seconds
4 videos

Toni Adams
UK Customer Service Manager, Love Film

How much do you think the Customer Service industry has changed in the last 10 years?

39 seconds
2 videos

One piece of advice to Contact Centre Manager dealing with Millerials?

56 seconds
4 videos

Lord Digby Jones
,

Solutions to the current crisis?

19 seconds
2 videos

Tina Quelch
Head of Operational Excellence, NAtionwide Building Society

Typical barriers to Call Centre Agents servicing customers effectively?

30 seconds
3 videos